Compass Energy Pay Call

Compass Energy LLC

Privacy
Policy

What we collect, why, and who else sees it

The short version

We collect the information we need to bring fuel to your address and bill you for it. We do not sell it, we do not rent it, and we do not hand it to anyone for marketing. If you would like it deleted, call us and we will delete it.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS purposes are not shared with any third party or affiliate, and are not sold, rented or traded under any circumstances.

Who we are

Compass Energy LLC delivers home heating oil and commercial diesel in Connecticut. This policy covers compassenergyct.com and any texts we send you about a delivery.

Compass Energy LLC
Serving East Hartford, Manchester, Glastonbury and central Connecticut
(860) 633-3311
compassenergyllc@gmail.com

What we collect

When you order heating oil

  • Your name, phone number and email address
  • The delivery address, town and ZIP code
  • The gallons you ordered and the delivery window you chose
  • Your tank size and any notes you type in, if you give them

When you request a commercial quote

  • Your name, company, phone number and email address
  • Roughly how many gallons a month you use and what fuel type
  • Where your yard is and whether you already have a tank on site

Automatically

Our server keeps ordinary web logs, which include your IP address and the pages you asked for. We use them to keep the site working and to stop abuse. We do not run advertising trackers, and we do not use third-party analytics.

Payment information

We never see or store your full card number. Card payments are handled directly by our payment processor, which is PCI compliant. What reaches us is a reference to the payment, the last four digits and the amount.

You pay after we deliver, for the gallons that actually went into your tank, at the price you were quoted. It is never more than the gallons delivered.

Text messages

We do not send marketing texts and we do not keep a text list. Ordering fuel on this site does not sign you up for text messages. If we text you about a specific delivery, it is because you gave us your number for that delivery. Reply STOP to opt out, or call (860) 633-3311.

Who else sees your information

Only the companies we need to run the business, and only for that purpose:

  • Payments Hub (North), our card payment processor
  • Render, the hosting our website runs on
  • Google (Gmail), the email that carries order notifications to us
  • Google Fonts, which serves the typefaces on this site and can see your IP address when a page loads

We will also release information if the law requires it. That is the whole list. Nobody buys your information from us, because it is not for sale.

How long we keep it

Orders and quote requests are kept as long as we need them for service history, accounting and tax. Ask us to delete yours and we will, unless we are legally required to hold on to a record of a completed sale.

Your choices

  • Ask what we hold on you, and we will tell you
  • Ask us to correct it or delete it
  • Opt out of texts by replying STOP
  • Ask us to stop emailing you

Call (860) 633-3311 or email compassenergyllc@gmail.com. A real person handles it.

Children

This site is for people buying fuel. We do not knowingly collect anything from anyone under 13.

Changes

If this policy changes, the new version goes up on this page with a new date at the bottom.

Last updated 23 September 2026